Building strong, value-based relationships in the community with each of the property's stakeholders is essential in achieving our management philosophy.
The property owner, tenants, local business associates, suppliers, contractors, professionals, government and our employees all play a key role in the performance of the property. Through daily care, regular feedback, sound business practices and the occasional personal touch, we take strides to recognize everyone involved with the property.
Customer service and tenant retention is key… HARVARD PROPERTY MANAGEMENT demonstrated success in achieving high levels of satisfaction is directly attributable to our ability to connect with the property's tenants and find solutions that meet their accommodation requirements. Long-term satisfied tenants are invaluable!
Customer Satisfaction Surveys are conducted regularly and results are evaluated and responded to by the management team. This valuable feedback assists Harvard in adapting our management programs and business practices to suit customer’s needs, ultimately providing an exceptional customer service experience.
In 2013 HARVARD PROPERTY MANAGEMENT achieved the designation of “Service Best Business” from the Saskatchewan Tourism Education Council. This designation was provided upon the completion of the Service Best Customer service program by 100% of Harvard staff and management, and has since been incorporated into orientation for all new staff upon joining the company.